shipping + returns
Our custom baby sets are made to order. Please allow 24-72 hours for your order to be shipped.
love, eddi gifts contain the same beautiful products as described on the website. Should an item be out of stock, we will substitute another product of equal or greater value. Colours may vary slightly from the website and Instagram.
All orders will be packaged in a custom love, eddi premium reusable bag. Newborn and larger gift sets will be shipped in our custom love, eddi gift boxes. International orders and smaller items will be sent in a mailer bag for economical shipping.
Shipping is sent with Canada Post, UPS, FedEx, DHL or with a courier service, Monday to Friday (except for Statutory Holidays). Delivery times and charges will vary and apply depending on area of delivery.
RETURN & EXCHANGE POLICY
If you wish to cancel your order, you may send us your request in writing to firstname.lastname@example.org within six (6) hours of placing your order to avoid any cancellation fees. Please ensure you provide your order number along with your request.
Orders which are not cancelled within six (6) hours are subject to a non-refundable handling fee equivalent to 20% of the order.
Orders, which have left our facility cannot be cancelled due to health and safety reasons. Returns and exchanges are also not permitted at this time.